Complaining 'is not worth the effort'
A survey has found that a third of Brits thought complaining was often
not worth the effort after they had received less than satisfactory
goods or services.
One in ten people would ask other people to complain for them, and half
of the people said that they would prefer not to make a fuss - whether
or not they did then make a complaint.
Michele Shambrook, operations manager for Consumer Direct said: "It can
be incredibly frustrating when the heels of your brand new shoes come
off or the local handyman botches a repair job, but if you stay calm and
complain the right way you increase your chance of getting the refund,
repair of replacement that you're entitled to."
So if you have to claim on your insurance policy, or request a refund,
Consumer Direct advises that you lodge your claim or complaint as
quickly as possible.
They do, however, suggest that you put your case calmly and logically -
and be clear about what you want the outcome to be - payment or
replacement goods. Send photocopies of documents (keeping the
originals), or take photographs of damage, and try to put the details in
writing to help people refer back. Keep a diary as your complaint
progresses, and note down names of people who have been able to help.
April 02nd 2008